This Privacy Policy was last updated on January 1, 2024.

Touchlabs our values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us, use our services, and visit our websites. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect various types of information in the course of providing Information Technology (IT) services. This includes:

1.1 Personal Information: Information that identifies you as an individual, such as:

1. Name
2. Email address
3. Phone number
4. Company name
5. Billing and payment information
6. IP address and device identifiers

1.2 Non-Personal Information:

1. Browser type and version
2. Usage data (e.g., how you use our websites or services)
3. Cookie information
4. Aggregated analytics

2. How We Collect Information

We collect information through various methods:

1. Directly from you: When you provide it to us via forms, emails, or phone calls.
2. Automatically: Through cookies, server logs, and third-party analytics tools.
3. From third parties: We may collect information from third parties such as our partners or service providers who assist in delivering our services.

3. How We Use Your Information

1. Provide and maintain our IT services
2. Process transactions and send billing information
3. Communicate with you regarding service updates, technical support, and marketing
4. Improve our services through analytics and user feedback
5. Ensure compliance with legal obligations
6. Prevent fraud and enhance the security of our network and services

4. Disclosure of Your Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

1. Service Providers: We may share your information with third-party service providers who assist us in delivering services (e.g., payment processors, cloud hosting services).
2. Legal Obligations: When required by law, court orders, or governmental regulations, we may disclose your information to comply with legal requirements.
3. Business Transfers: If we undergo a merger, acquisition, or asset sale, your data may be transferred to the new entity.
4. With Your Consent: We will share your information with other third parties when you give us explicit consent to do so.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After this period, your personal data will be securely deleted or anonymized.

6. Security of Your Information

We implement various technical, administrative, and physical safeguards to protect your personal information against unauthorized access, loss, theft, and misuse. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

1. Access: Request access to the personal data we hold about you.
2. Correction: Request correction of any inaccurate or incomplete data.
3. Deletion: Request deletion of your personal data where applicable.
4. Object: Object to the processing of your data for specific purposes, such as marketing.
5. Data Portability: Request to receive your personal data in a commonly used, machine-readable format.

8. Cookies

Our website uses cookies to enhance user experience and track usage data. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our websites and services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

Touch Labs BD
69/M (3rd Floor), Panthapath, Dhaka-1205, Bangladesh
Email: info@touchlabsbd.com
Phone: +880 1711044288